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 Service Terms
& Conditions		  
  Our Terms & Conditions of Service

Effective Date: January 1, 2012

All shipments tendered to Air & Surface Logistics, its employees and agents are subject to the terms and conditions described below. A copy of these terms and conditions may be found on the back of Air & Surface Logistics "Bill of Lading", as posted on this Web site.

Definitions:
References contained in these Terms and Conditions to "we", "our" and "us" refer to Air & Surface Logistics, its employees and agents. "You" and "your" refer to the sender, its employees and agents.

Agreement To Terms:
By giving us your freight for transport, you agree to all of the terms described herein. You also agree to these terms on behalf of any third party with an interest in the shipment. No one is authorized to change the terms of our Agreement.

Responsibility for Packaging and Documentation:
You are responsible for adequately packing your goods for shipment, accurately completing a Bill of Lading and for preparing all shipping documents. If you omit, the number of pieces and/or weight per package on the Bill of Lading, our billing will be based on our best estimate of the number of pieces we received and/or an estimated "default" weight per package, as determined by us.

Consent to Screen:
We may, at our option, open and inspect the contents of your shipment before or after you tender it to us. All air shipments are also subject to additional screening by Transportation Security Agency (TSA) personnel and/or TSA approved third-party screening facilities.

Responsibility for Payment:
Even if you give us different billing instructions, you, as the originator of the order, will always by primarily responsible for all shipping costs, as well as any costs we incur in returning your freight to you or warehousing it pending further disposition.  This responsibility explicitly extends to, but is not limited to, all third-party billing and Collect-On-Delivery (COD) shipments. 

Limitations On Our Liability and Liabilities Not Assumed:
Our liability in connection any shipment is limited to the lesser of your actual damages or $100, unless you declare a higher value prior to shipment, pay an additional charge, and document your loss within thirty (30) days from the date of delivery. You may not insure a shipment after the freight has already been tendered to us.
In any event, we will not be liable for any damage, whether direct, incidental, special or consequential in excess of the declared value of a shipment, whether or not Air & Surface Logistics had knowledge that such damages might be incurred, including, but not limited to, loss of income or profits.

We won't be liable:
• for your acts or omissions, including but not limited to improper or insufficient packaging, securing, marking or
  addressing.
• for loss or damage to shipments of hazardous, dangerous or prohibited items.
• for loss, damage or delay of events we cannot control, including but not limited to acts of God, perils of the air, weather
  conditions, acts of public enemies, war, strikes, civil commotions or acts of public authorities with actual or apparent
  authority.
• If you or the recipient violates any of the terms of our Agreement.

Declared Value Limits:
The declared value of any shipment is subject to the following terms and conditions:
• The highest declared value allowed for an envelope is $100
• The highest declared value for all other types of shipments is $100,000, unless approved, in writing, by an officer of Air &
   Surface Logistics prior to shipment.
• You may not insure perishable items such as foodstuffs, bio-specimens or other temperature controlled shipments. 
• You may not insure items of "extraordinary value", including, but not limited to items such as artwork, jewelry, furs,
   precious metals and negotiable financial instruments.
• You may tender more than one piece per shipment, however, the combined shipment may not be insured for more than a
   combined maximum of $100,000 unless approved, in writing, by an officer of the Company prior to shipment..
• You are responsible for proving the actual loss or damage to any shipment.

Filing a Claim:
You must make all claims IN WRITING and notify us within thirty (30) calendar days of the date of the shipment. You may contact our Customer Service department to report a pending claim, however, you must still file a WRITTEN claim. Claims should be mailed to the attention of our Claims Department at:  1571-C Parkway Loop, Tustin, CA 92780.

Within ninety (90) days of receipt of your written claim, you must provide us with all of the relevant information you have regarding the shipment. We are not obligated to act on any claim until you have paid all transportation charges for the shipment. You may not deduct the amount of your claim from those charges. If the recipient accepts your package without noting any damage on the delivery record, the package will be considered to have been delivered in good condition. For us to process your claim, you must make the original packaging and shipping cartons, if any, available to us for inspection.
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